Criticism is a gift.
Jeff Bezos and I are in the same business. He calls it customer satisfaction, but what he means is reader satisfaction. After all, Amazon started with the goal of being the worlds biggest online bookseller. It’s grown into so much more, but for me, the core of the business is the book biz. And to niche it down a little, it’s my little piece of it via KDP publishing. My business is reader satisfaction with a two fold goal. Leave ‘em happy and leave ‘em wanting more. Pretty close to my dating philosophy! But back to Bezos. He says Criticism is a gift. Which means any time someone leaves a 3 2 or 1 star review, it’s an opportunity to learn how to make your readers happy. I haven’t seen many 2 star reviews, but there are a lot of 1 and 3 that offer insight into how to make a reader happy. A lot of it is common sense. My best 3 star is “Get this guy an editor. He can really write.” One, it validated all the hard work. Two, it told me something I already know. I